Frequently Asked Questions
Payments & Escrow
What is escrow and how does it protect me?
Your payment is held securely and released in milestones tied to confirmed order and shipping progress — not paid out upfront in full.
How much deposit is required?
Deposit requirements vary by vehicle and order type, and are shown before you confirm a bid or purchase.
What happens if there's a dispute?
Contact support before accepting delivery. Disputes over material misrepresentation are covered under our buyer protection standards.
Bidding & Buying
How does bidding work?
Sign up, complete verification, and place bids on live auctions. You'll get instant outbid alerts and a confirmation if you win.
What's the difference between Auction and Buy Now?
Auction listings sell to the highest bidder by a set sale date. Buy Now listings are available at a fixed price immediately.
Can I request a vehicle that isn't listed?
Yes — use Request a Vehicle to tell us your specs and budget, and we'll source options from our auction network.
Shipping & Import
How is landed cost calculated?
We combine vehicle price, platform and export fees, shipping, insurance, and an estimated duty/tax figure for your destination port.
How long does shipping take?
Typical transit to Lagos, Tema, or Accra ranges from 4–8 weeks depending on origin and vessel schedule.
What documents do I receive?
Invoice, bill of sale, export certificate, and shipping/customs documents — downloadable from your dashboard as each stage completes.